Job description
Hourly Base plus Commission based on experience. Earning Potential $75,000+
Company Information
Ron Marhofer Auto Family
As a family-owned group of dealerships, serving Northeast Ohio since 1919, we’re looking for people who want to deliver world class experiences to our customers and uphold our six core values- World Class Experience, Commitment to Excellence, Teamwork, Trust & Respect for the individual, and Continuous Improvement!
If you are looking for an organization to build your career that will provide you valuable training, create your own future, and a fun team-oriented environment we are looking for you!
Compensation: As part of our very competitive compensation package, we provide excellent employee benefits including:
- Competitive Pay Rate
- Medical, Dental and Vision Insurance
- Supplemental Insurance Coverage (Short-Term Disability)
- 401k Plan and company match
- Life Insurance
- Paid Vacation
- Paid Holidays
Requirements:
Qualifications
- 2 or more years body shop experience
- Ability to write complete and accurate estimates
- A team player who is focused on providing exemplary customer service
- Ability to multi-task in a fast-paced work environment
- Strong organizational skills and detail oriented
- Strong communication skills
- Be at least 18 years of age
- Operate a wide variety of cars, light trucks, and vans, with ability to drive both manual and automatic transmissions
- Possess an acceptable driving record and a valid driver's license
Work conditions:
Responsibilities:
Responsibilities
- Maintain Customer Satisfaction Index ratings (as determined by the Body Shop Manager)
- Maintain dealership standards for “hours per customer repair order written”
- Greet customers in a timely, friendly and professional manner.
- Communicate with customers to determine the nature of their repair needs.
- Evaluate the vehicle thoroughly to determine extent of damage and need for repairs
- Photograph the vehicle to support the damage for insurance purposes
- Establish each customer’s method of payment. Obtain approval of credit if necessary
- Obtain customer’s signature on repair order, provide customer with a copy
- Work with insurance adjusters to ensure all information is provided in order for payment to be received
- Check job status as often as necessary to ensure timely and accurate work
- Handle telephone inquiries regarding work in progress and appointments
- Compare final invoice with original repair order
- Deliver vehicle to customer and answer and questions
- Responsible for quality control to ensure that work is completed as requested and to reduce comebacks.
About Marhofer
The Ron Marhofer Auto Family consists of seven (7) distinct manufacturer brands (Chevrolet, GMC, Hyundai CF, Hyundai GR, Genesis, Nissan, Buick, across five (5) locations in Northern Ohio that include new and used car sales, and a full-scale parts department, service, and collision centers. We serve over 2000 Guests monthly in our sales and service departments. And are listed in the top 100 dealerships in the nation for both new and used vehicle sales.